At TraceExpress, we do not provide automatic refunds. If you wish to cancel a shipment, you may request a refund by providing your order details and a valid reason for cancellation. Refunds will only be granted at our discretion after reviewing the request.
Refund Request Timeline
Once you submit a cancellation request, our team will review it and determine if a refund is applicable. This review typically takes 1-3 business days. If approved, the refund will be credited to your original payment method within 7 buisness days.
How to Request a Refund
Email your order details and reason for cancellation to: thetraceexpress@gmail.com
Our team will review your request and assess the validity of the reason provided.
If approved, you will receive confirmation and the refund will be processed accordingly.
Please note: Submission of a request does not guarantee a refund.
Important Notes
Refunds are only provided at the discretion of TraceExpress
Invalid or incomplete requests may be declined
Refund processing times may vary depending on payment method and bank
No automatic refunds are offered for any shipment cancellations
Contact Us
For refund-related queries or assistance, please contact us: